Contacting Support
Please contact our support staff at the following email address:
In order to resolve integration difficulties as quickly as possible it is helpful to provide the following information where applicable:
- Time and time zone when the API request or batch submission that failed took place
- Routing number and user name involved
- Name of the file that was submitted
- Status of the routing number, test or live
- IP address from which the request originated
- URL to which the request was sent
- HTTP request and response, both headers and body
Using this information, staff can likely diagnose most problems at a glance. Without it, diagnosis will take longer or may even be delayed until the above information is available.